Customer Reviews
What homeowners say about Sullys
The reviews below are selected from Google reviews and customers mention most: clear diagnostics, honest repair options, fast response, and fair pricing.
Common patterns
Repair-first diagnostics
Many reviews mention Chris finding the actual failure, explaining the issue, and giving repair options before replacement is discussed.
AC and furnace repairs
Customers repeatedly mention AC systems restored, furnace problems fixed, failed parts replaced, and homes getting comfortable again.
After-hours response
Reviews mention late-night, weekend, Sunday, holiday, and same-day help when heating or cooling problems could not wait.
Fair pricing and communication
Customers often call out clear explanations, upfront pricing, itemized options, fair labor, and no pressure to buy work they did not need.
Customer testimonials
5-star Google review
"Sully was incredible! Within a few hours of my call, he arrived punctually and dove right in to diagnose why the AC fan had stopped spinning. He pinpointed the faulty capacitor in minutes, replaced it on the spot, and thoroughly tested the unit to make sure everything ran smoothly. His professionalism stood out; he kept the work area spotless, explained exactly what he was doing, and even offered tips on preventative maintenance. If you need fast, reliable AC repair with a friendly, expert technician, Sully is your guy!"
5-star Google review
"We noticed a gas smell coming from our basement. I called the gas company and they came out and confirmed there was gas leaking from a valve in our furnace. I reached out to Chris and he came out that same night to diagnose the problem. He was able to order in the new part and get it installed all within 24 hours! Chris was very honest and upfront about his pricing and he made sure me and my husband were comfortable with the quote before proceeding. Having a gas leak is scary and Chris went above and beyond and did all kinds of testing to make sure we were safe when he was done with the repair. I’m very impressed with Sully’s Heating & Air and am so grateful our heat is back up and running safely as it’s starting to get very cold outside. Chris really knows his stuff! Highly recommend!"
5-star Google review
"Chris came out to look at my aging AC and furnace as I was considering a replacement. Of all the companies I had quote me, he spent the most time carefully diagnosing my system and explaining what he found. He pinpointed the cause of some of the issues I was experiencing and, along with a quote for a new system, also provided clear options and pricing for repairing what was wrong. I found him very knowledgeable, trustworthy, and fairly priced. It was clear he genuinely wants to do right by his customers. I'll certainly be calling him for any further HVAC needs."
5-star Google review
"I have known Chris Sullivan for the better part of 20 years, not only as a co worker but a friend. His hard work and dedication to his craft has made him one of the best HVAC technicians in the industry. I just had Sally's out to my home for my summer tune ups. He and his crew were thorough and took the time to ensure my systems were working perfectly. He and his team were on time and gave me a step by step instruction of what they were checking in my home. The price was fair and the service was excellent. I would recommend Sully’s highly. Please try them out."
5-star Google review
"Sully’s heating and air has helped me with multiple HVAC issues at personal and commercial properties. They are quick to respond, honest and incredibly knowledgeable, with over 20 years experience. Chris will treat you with respect, explain the issue and give you a solid repair/replacement or install. He uses top quality materials and stands by his work. He is honest and easy to talk to. Local, hardworking and on time."
5-star Google review
"Had an absolutely great experience working with Chris to help us investigate and ultimately solve an issue we were seeing where it seemed like our system was short cycling. Chris was immediately responsive (it was really great to be able to work through messages, because it was easier to work around my work schedule, send over pictures, etc before he even came out). On the day of, he diagnosed the issue on the first trip out, put together a plan, and within a week he was back out and resolved the issue, swapping out a part within an hour (I expected at least 3-4). Left the job site clean, and provided a lot of helpful information on things to watch out for and regular maintenance to help with the longevity of the unit as well. Also, it gave me a lot of confidence working with Chris knowing that he also actively teaches this to students, so to me it's more about the passion of the trade rather than just finishing a job, and that really bolster my decision to work with Chris (and any time moving forward). Overall, highly recommend if you're needing any HVAC work done!"